A list of all of the various control panels: cp.pineandpalm.net

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Why do I have to use more than one control panel?
We decided that to effectively monitor, distribute and provide the best possible service, it was better to split the web sites and email accounts up onto different servers. Not only does this allow things to run more efficiently, but it also allows us to split up maintenance and not have to affect all of your services. For example, if we are performing scheduled maintenance on the web server, it will not affect your mail services--and vice versa. Can't remember all the addresses for the various control panels? Simply go to cp.pineandpalm.net.

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What is the address for webmail?
webmail.pineandpalm.net

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My username and password doesn't work for FTP and/or email.
Make sure you are using the ENTIRE email address format for your username.
For example, if your username is user@domain.com, make sure you use 'username@domain.com' in it's entirety as a username.
Passwords are case sensitive. Be sure you are spelling it correctly and have addressed any case sensitivity issues.

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I can't send email from my email client.
This is typically due to at least one of the following issues:
1-Be sure your ISP allows outgoing email through an SMTP server other than their own. A lot of ISP's, with the intention to cut down on SPAM traffic, are requiring users to use THEIR SMTP servers--even if you have your own. If this is the case, you will have to contact your ISP to get the address of their SMTP server.
2-Pine & Palm's mail servers require SMTP authentication. Be sure you have this enabled on your email client and are using the same login credentials as you do for checking your mail.

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How do I change my password for my FTP account?
Log into the Web Site control panel with your account.

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How do I change my password for FTP?
Log into the Mail Server control panel with your account.

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How do I manage my web site services (such as adding email accounts, FTP accounts, change passwords, etc)?
Log into the Web Site control panel (http://webcp1.pineandpalm.net). Use your Site Administrator account--this account requires your domain name as the username and the password you were given.
Example:
Username: domain.com
Password: password

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What database formats does the web server support and how do I use it?
Our servers support MySQL database formats. Each account is allowed one database with one user. Additional databases and users can be requested if needed.
- To set up your database, log in to your web site services control panel (webcp1.pineandpalm.net) with your site administrator account. After successfully logging in, on the left you will see a button for 'Manage SQL'. When you click on that, several other options drop down. Click on the link for 'add SQL database' to add a database. After you create your database, you'll see an option on the right for 'Add SQL user'. Click on that and you can add a SQL username and password for the new user. Click 'add' and your new SQL user account for this database will be created.

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What is the address for my MySQL database?
localhost

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How do I administer my MySQL database?
Log in to your web site services control panel (webcp1.pineandpalm.net) with your site administrator account. After successfully logging in, on the left you will see a button for 'Manage SQL'. When you click on that, several other options drop down. Click on the link for 'PhpMyAdmin'. Log in with your MySQL user. After you successfully log in, you will be able to administer your database.

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How do I add a new FTP user?
Log in to your web site services control panel (webcp1.pineandpalm.net) with your site administrator account. After successfully logging in, on the left you will see a button for 'FTP Accounts'. Click on 'Add FTP user'. Add a username and a password for your new FTP account. You can also specify a specific directory for this user to limit their access by checking the box for 'Use other dir' and choosing the directory for the new user to default to.

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How do I add a new email account to my domain?
Log in to your mail server control panel (mailcp1.pineandpalm.net) with your site administrator account. After successfully logging in, on the left you will see a button for 'Email Accounts'. Click on 'Add mail user'. Add a username and a password for your new mail user. You can also set up the email to simply forward to another account. Click on 'add' to add the new user.

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How do I set up virtual email aliases?
Currently the only way to set up virtual email aliases is to set up a new mail user, the forwarding the address to the account you wanted the alias for.

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How do I set up a 'Catch all' address for all email in a domain?
Log in to your mail server control panel (mailcp1.pineandpalm.net) with your site administrator account. After successfully logging in, on the left you will see a button for 'Email Accounts'. Click on 'Catch all'. You will see your domain listed on the right. To the right of the domain, click on 'Create catch all'. Choose an account from the drop down or specify a separate address to forward to. Then click on 'Create catch all'.

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How can I password protect a directory?
Log in to your web site services control panel (webcp1.pineandpalm.net) with your site administrator account. After successfully logging in, on the left you will see a button for 'Webtools'. Click on 'Protected Areas'. Click on the button for 'Add a new protected area'. First create a new user and group by clicking on the 'Manage users and groups' button. Following that, choose a directory to protect (where it says 'Path'), name the 'Area name', choose a user, then click on 'Protect it'.

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